Shipping policy
Order Processing
Our store specializes in handmade accessories, and many of our products are produced in small batches or made to order.
Orders are typically processed within 2–4 business days before shipment.
Orders are processed Monday through Friday excluding holidays.
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Estimated Delivery Time
Most orders are delivered within 5–7 business days, depending on the shipping destination and the location from which the item is shipped.
Delivery times may vary depending on carrier operations and customs processing for international shipments.
Shipping Origin
Our business operates with an international production and fulfillment structure.
Orders may be shipped from one of the following locations depending on inventory availability:
United States Fulfillment
4757 West Howard Street, Apartment 301
Skokie, Illinois 60076
United States
This location handles part of our inventory storage and order fulfillment for customers within the United States.
Turkey Production & Fulfillment
Esenyalı Mah. 52/72 Sokak No:37
Aydınlar Sitesi B Blok Kat:4 D:17
Karabağlar / İzmir
Turkey
Our production team prepares handmade items at this location and manages part of the international order fulfillment process.
Shipping Destinations
We currently ship to:
• United States
• European countries
• Selected international destinations
Shipping availability may vary depending on logistics services.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery destination
• Shipping method
• Order size and weight
Any applicable duties or import taxes are the responsibility of the customer.
International Shipping
International orders may be subject to:
• Customs duties
• Import taxes
• Local handling fees
These charges are determined by the destination country and are not included in the product price.
We are not responsible for delays caused by customs authorities.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If incorrect shipping information is provided and the package is returned to us, the customer may be responsible for additional shipping fees.
Lost or Delayed Shipments
If your package is delayed or appears lost, please contact us and we will assist in opening a carrier investigation.
However, once a package has been handed to the shipping carrier, delivery timelines are under the control of the carrier.
Order Tracking
All orders include a tracking number. Customers are responsible for monitoring delivery status using the tracking information provided.
Contact
If you have questions regarding shipping or delivery, please contact us: info@teoscraft.com
Customer inquiries are typically answered within 1–2 business days